How it works, and how to reach us

Everything about visits, prescriptions, shipping, and billing in one place. Search below or browse by topic.

Your first visit, step by step

Finish intake

Ten minutes of questions about your history and goals.

About 10 minutes

Get matched

We pair you with a clinician licensed in your state.

Same day

Have your visit

Phone or video, with your labs and history already on screen.

15 to 25 minutes

Start treatment

Approved prescriptions ship or go to your pharmacy.

3 to 5 days

All topics, 16 articles

How soon can I be seen?

Phone or video, does it matter?

What if I need to reschedule?

Can I see the same clinician every time?

Can you prescribe controlled substances?

How do refills work?

Can I use my own pharmacy?

How long does delivery take?

Is the packaging discreet?

Do you ship to every state?

When am I charged?

Is there a membership fee?

Can I get a receipt for my HSA or FSA?

Is my information private?

Can I get a copy of my records?

Who can see my chart?

Still need a person

Message your care team

For clinical questions about your treatment. Replies within one business day.

Open the portal

Email support

Billing, shipping, and account questions. Include your order number if you have one.

hello@trustedsourcerx.example

Call us

Monday to Friday, 9am to 7pm ET. Weekend hours for existing patients.

Phone number pending

If this is an emergency

Trusted Source Rx does not provide emergency or crisis care. Call 911 for a medical emergency, or call or text 988 in the United States for the Suicide and Crisis Lifeline.